Shipping policy

Effective August 7, 2026

Where we ship

We currently ship to Canada and the United States only.

We are working toward broader international availability. Orders placed for delivery outside these regions will be cancelled and refunded in full.

How long it takes

Your total delivery time has two parts. Both apply.

1. Production — 2 to 7 business days. Every item is made to order. Production begins after your order is confirmed and payment clears. Complex items and all-over-print garments sit at the longer end of that range.

2. Transit — after production is complete.

Canada: 4–8 business days
United States: 3–6 business days

Total expected time: roughly 6 to 15 business days from order to doorstep.

These are estimates, not guarantees. Peak periods (November and December especially), carrier delays, and severe weather all extend them. Business days exclude weekends and statutory holidays.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves the production facility.

Tracking can take 24 to 48 hours to show its first scan. This is normal and does not mean anything is wrong.

Orders containing several items may ship separately from different facilities, arriving on different days at no extra cost to you.

Shipping costs

Shipping costs are calculated at checkout based on destination and order contents. Any free-shipping threshold, if offered, is shown at checkout.

Taxes and duties

Applicable sales taxes are calculated and displayed at checkout.

Our fulfilment network produces orders regionally, so domestic orders within Canada and the United States are not normally subject to customs duties or import fees. In the uncommon event an order is routed from outside your country, any duties or import charges levied are the responsibility of the recipient.

Address accuracy

Please check your shipping address carefully before completing checkout.

You are responsible for the accuracy of the address you provide. If a package is undeliverable or lost because of an incorrect or incomplete address:

We cannot issue a refund for the order
A replacement can be produced and shipped at your cost

If a package is returned to our fulfilment partner as undeliverable, we'll contact you to arrange reshipment. Reshipping charges apply.

Address changes are only possible within 2 hours of ordering. Email info@astrosongwriter.com immediately.

Lost or delayed shipments

If tracking shows no movement for 15 business days, contact info@astrosongwriter.com and we will open a carrier investigation. Where a package is confirmed lost in transit, we will replace or refund it under our Refund Policy at no cost to you.

Packages marked delivered by the carrier but not found are, unfortunately, outside our control. Check with neighbours and building management, and file a claim with the carrier directly. We will assist where we can but cannot automatically replace them.