Refund policy

Effective August 7, 2026

Made to order — please read first

Every item we sell is printed and assembled after you place your order. Nothing is held in stock. Because each piece is produced specifically for you, it cannot be returned to inventory or resold.

We therefore do not accept returns or refunds for change of mind, or for ordering the wrong size or colour. Please check the size chart on the product page before ordering.

We do stand fully behind the quality of what we ship. The following is covered.

What we cover

We will replace or refund any item that arrives:

Misprinted — wrong artwork, wrong placement, wrong colour, illegible or distorted print
Damaged — holes, tears, seam failure, staining, or damage sustained in transit
Defective — manufacturing fault in the garment or product itself
Incorrect — wrong item, wrong size, or wrong colour compared to what you ordered
Lost in transit — tracking shows no delivery, or tracking has not updated for 15 business days

Minor colour variation between your screen and the finished item, and small shifts in print placement, are inherent to the printing process and are not treated as defects. See our Terms of Service, section 2.

What we do not cover

Change of mind
Ordering the wrong size — consult the size chart before purchasing
Ordering the wrong colour or product variant
Normal wear, or damage caused by washing contrary to the care instructions
Items delivered to an incorrect address supplied by you at checkout
Packages marked delivered by the carrier but reported missing after delivery, where no carrier claim can be substantiated

How to make a claim

Within 30 days of delivery, email info@astrosongwriter.com with:

Your order number
A description of the problem
Clear photographs showing the issue — for print or damage issues, include one photo of the full item and one close-up

Photographic evidence is required for all quality claims. Our fulfilment partner requires it to authorize a replacement, and we cannot process a claim without it.

We aim to respond within 2 business days.

Resolution

Where a claim is approved, you choose:

A replacement shipped at no cost to you, or
A full refund to your original payment method

You will not be asked to ship the item back. Returning a made-to-order item serves no purpose, so keep it or dispose of it as you see fit.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. We cannot control that timing.

Digital content on refunded orders

If your order included exclusive digital content and we refund you, your access is not revoked. Keep it — you've had the hassle.

Note that access links carry their own expiry regardless of order status, so retrieve the content within the stated window.

Repeat claims

We reserve the right to decline claims, refuse service, or cancel future orders where a pattern of repeated claims suggests the policy is being used in bad faith. We would much rather solve a genuine problem than police this, and in practice we almost never invoke it.

Order changes and cancellations

Because production begins quickly, orders can only be changed or cancelled within 2 hours of being placed. After that, the item is already in production and we cannot intervene. Email info@astrosongwriter.com immediately if you need to correct something.